Terms of Service

1. Agreement

These Terms of Service govern your access to and use of aicustomerexperience.lol (the "Service"). By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service.

2. Accounts

Accounts are created through Google sign-in. You are responsible for the activity that happens under your account and for keeping access to your Google account secure.

You must be at least 16 years old, or the age of digital consent where you live, to create an account.

3. Plans, billing and cancellation

The Service is a paid subscription. Plans are billed monthly or annually in advance through Stripe, and renew automatically until cancelled.

You can cancel at any time from your billing settings. Cancellation stops future renewals and the plan stays active until the end of the period you already paid for. Prices may change with notice before your next renewal.

4. Acceptable use

You agree not to use the Service to:

• Break any law or the rights of another person.
• Build agents that impersonate a real person or organisation without permission.
• Generate content that is deceptive, defamatory, harassing, or intended to defraud.
• Collect sensitive personal data that you are not authorised to process.
• Attack, overload, scrape at scale, or attempt to bypass the limits of the Service.
• Resell or white-label the Service without a written agreement with us.

5. Your content and agent output

You keep ownership of the content you connect to the Service. You grant us the limited licence needed to store, process and display that content so we can operate the Service for you.

Agent output is generated from the sources you connect and the policies you set. Output can be incomplete or wrong. You are responsible for reviewing what an agent says to your customers and for the decisions you take based on it.

6. Third party services

The Service relies on third parties such as Google for sign-in and Stripe for payments. Their availability and terms are outside our control, and an interruption in one of them may affect the Service.

7. Availability and support

We work to keep the Service available and to fix problems quickly, but we do not promise uninterrupted operation. Support is provided by email at support@aicustomerexperience.lol.

8. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate an account that breaks these terms or that puts the Service or other customers at risk.

9. Disclaimer and liability

The Service is provided "as is" without warranties of any kind. To the maximum extent allowed by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the twelve months before the claim.

We are not liable for lost profits, lost revenue, lost data, or indirect and consequential damages.

10. Changes and contact

We may update these terms as the Service changes. Material changes will be announced on this page with a new "last updated" date, and continued use after that means you accept the updated terms.

Questions about these terms can be sent to support@aicustomerexperience.lol.