Privacy Policy

1. Overview

This Privacy Policy explains what information aicustomerexperience.lol ("we", "us") collects when you use the Service, why we collect it, and the choices you have. It applies to the website, the agent console on the home page, and your account area.

2. Information we collect

We keep the data we collect to the minimum needed to run the Service.

• Account data from Google sign-in: your name, email address, profile image URL, and the Google account identifier.
• Subscription and billing data: your plan, billing interval, subscription status, and identifiers issued by our payment processor. We never receive or store your full card number.
• Usage data: agents you build, knowledge sources you connect, conversations run, credits consumed, and technical events needed to keep the Service reliable.
• Technical data: IP address, browser and device type, and timestamps collected in server logs for security and abuse prevention.

3. What stays in your browser

The console on the home page is a demonstration. The industries, channels, tones, knowledge sources and sample conversation you see there are generated in your browser and are not uploaded to us.

Only content you explicitly save to your account is transmitted to our infrastructure, where it is processed to provide the feature you requested.

4. How we use your information

We use the information described above to create and secure your account, to provide and meter the Service, to process subscription payments, to answer support requests, to detect abuse and fraud, and to comply with legal obligations.

5. Cookies and local storage

We use essential cookies and local storage to keep you signed in, to remember your preferences, and to protect forms against cross-site request forgery. You can clear them in your browser, but signing in depends on them.

6. Service providers

We share limited data with the providers that make the Service work. Each provider processes data under its own terms and only for the purposes we describe.

• Google - sign-in and account identity.
• Stripe - subscription billing, invoices, and payment method handling.
• Our hosting provider - serving the site and storing account records.

7. Retention

We keep account data for as long as your account exists. Billing records are kept for the period required by tax and accounting rules. Server logs are kept for a short period and then deleted.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. Contact us and we will respond within the period required by law.

9. Children

The Service is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes and contact

We may update this policy as the Service changes. Material changes will be announced on this page with a new "last updated" date.

Questions about this policy can be sent to support@aicustomerexperience.lol.